A quick, honest walk-through of how you pay us and how we ship to you. No ticket numbers, no menus, no surprises.
Why Our Payment Options Look Different
Most online stores have a credit card field at checkout and that’s it. We had that too. Then traditional payment processors decided peptide research was outside their lane and pulled the plug. We could have argued. Instead, we built around it.
What you see at checkout now — Zelle and card — isn’t a backup plan. It’s a deliberate choice. Zelle has lower transaction fees than credit cards, which means more of your dollar goes toward the things that actually matter: independent third-party testing, COA verification, and same-day shipping.
Here’s the deal: pay with Zelle and we’ll take 5% off your order automatically. Same products, same testing, same Certificate of Analysis in the box. You just keep a few extra bucks because we’re not paying processor fees on the back end.
What shows on your statement: Card payments are handled by our card provider and appear on your card statement as ELUTIDE LLC. If you see that descriptor, it is us.
Your Options at Checkout
1. Zelle — Free for You and Us, 5% Off Your Order
If your bank has Zelle (and most US banks do), this is the cheapest option for everyone. Open your bank app, find Send Money with Zelle, send to elutide, type your order number in the memo, and you’re set. Your order ships the next business day after we confirm payment. $100 minimum.
The 5% Direct Pay Discount
Choose Zelle at checkout and you’ll see an automatic 5% knocked off your order total. No code to type, no fine print, no minimum purchase beyond what each method already requires. The discount applies to your subtotal after any other coupons (yes, it stacks with sales and promo codes — we’re not interested in playing games with that).
Why 5%? Because that’s roughly what we save by not running your card through a traditional processor. We thought it made more sense to pass that to you than to keep it.
Quick Comparison
| Method | How | Speed | 5% off? |
|---|---|---|---|
| Zelle | Send to elutide |
~1 business day | Yes |
A Quick Note on Trust
None of this changes our quality promise. Every order gets independent third-party testing at a US-accredited lab. Every vial ships with its Certificate of Analysis — in the box, not buried on a webpage. The payment rails changed; the testing standards didn’t. We’re real humans behind the scenes, and if anything about a payment ever gets weird, text us at (586) 300-5006, hit the chat bubble, email us at [email protected], or message us on WhatsApp. We’ll figure it out together.
Shipping Methods & Costs
Payment Timing
Payment clears, order ships. Same day.
As soon as your payment posts AND you’ve beat our 1:00 PM Eastern shipping cutoff, your order is packed and on a UPS truck that same day. Tracking number emailed within minutes of the label printing.
Weekend orders or anything after 1:00 PM Eastern? Those ship the next business morning. We don’t sit on orders waiting for some arbitrary processing window.
Processing & Cutoff Times
Most orders placed before 1:00 PM ET, Monday through Friday ship the same business day. Orders placed after the cutoff or on weekends/holidays will ship the next business day.
You’ll receive a confirmation email with your UPS tracking number as soon as your package ships. Tracking updates are also available in your account dashboard.
Packaging
All orders are shipped in discreet, unmarked packaging. Products are carefully packed to prevent damage during transit. Lyophilized peptides are stable at room temperature during shipping, so standard packaging is appropriate for most orders.
Where We Ship
We currently ship to all 50 US states, including Alaska, Hawaii, and PO boxes. PO boxes ship via USPS Priority Mail, and Alaska and Hawaii ship via FedEx 2Day. We do not offer international shipping at this time.
Signature Required on Orders Over $400
Orders over $400 ship with UPS signature confirmation. Someone needs to be at the address to sign for the box; the driver will not leave it on a porch. If nobody is home, UPS tries again the next business day or holds the package at a nearby UPS Access Point, where you can pick it up with a photo ID.
It is a small inconvenience, and it is the reason a high-value box never ends up in the wrong hands. If you know you will be out, ship to a work address or use UPS My Choice to redirect the delivery. We may also require a signature on other orders at our discretion.
Delivery Issues
If your package shows as delivered but you haven’t received it, check with neighbors and any secondary delivery locations first. If it’s still missing after 24 hours, contact us and we’ll work with UPS to track it down.
If your order arrives damaged, reach out to us within 14 days of delivery with photos of the damage. We’ll get a replacement out to you as quickly as possible.
Ready to Order?
Free 2-Day Express on orders over $150. Same-day processing on orders before 1pm ET. 5% off when you pay with Zelle.
For Research Use Only. Not Intended for Human Consumption. All Elutide products are intended for research purposes only. These products are not intended for human consumption, medical use, or as dietary supplements.